Confidentiality Assured

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• This is an independent service managed on behalf of a number of different flight training colleges.

• All volunteers have been selected and trained to provide this service. They are clinically supervised by designated mental health professionals. The service is enabled by the Centre for Aviation Psychology.

• To request a call, all we need is a contact number and a name - it needn't be your full name nor your real name.

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​​​A Confidential Service

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Whilst it is operationally accountable to your college, the details of individual users are strictly confidential and are protected in the same way medical records would be protected.

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We take your confidentiality very seriously. ​However, if you tell us anything that gives us demonstrable concern about your safety or anyone else’s, just as in other healthcare settings, we are ethically and legally obliged to waive your confidentiality. ​In this extremely rare event, your peer will follow an established protocol of contacting their clinical supervisor and together deciding on the most appropriate course of action. However, they will always work with you first to figure out a way in which you and others can be safely protected and with your consent.

 

All electronic communication and records are securely stored within encrypted systems and are compliant with data protection standards. 

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For more information you can access our privacy policy and cookie policy, read all the FAQ or get in touch.